Return & Refund Policy – LuckyCrystal

At LuckyCrystal, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day money-back guarantee. If you change your mind about an item, we will gladly provide a full refund or exchange under the following conditions.

How to Return an Item

1. Contact Customer Service

   • Email us at info@luckycrystal.co.uk with your order number and reason for return to initiate the process.

2. Receive Return Instructions

   • Our team will provide you with a return authorization and detailed instructions on how to send your item back.

3. Pack Your Return

   • Securely package the item in its original packaging, including all accessories, labels, and documentation.

4. Print the Shipping Label

   • We will provide a prepaid return shipping label. Simply print it and attach it to your package.

5. Ship Your Package

   • Drop off your package at the nearest courier, as indicated in your return authorization email.

Return Eligibility

• Items must be unused, unworn, and unwashed.
• Must be returned in original packaging.
• A receipt or proof of purchase is required for processing your return.
• To start a return, visit our Contact Us page and describe the issue.

Return Costs

• For defective or incorrect products: Free return shipping.
• For customer remorse (change of mind): Free return shipping.

Return Method

• Returns are accepted by mail.
• Prepaid return labels will be downloadable/printable for all returns.

Refund & Exchange Policy

• All items must be unused to qualify for a refund.
• Defective products will be replaced with an identical item of the same size.
• Please check our size guide before ordering to avoid sizing issues.

Refund Processing Time

• Refunds are processed within 5 business days of receiving the returned item.
• Funds will be returned via the original payment method within 10 days after approval.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account.
2. Contact your credit card provider (processing may take additional time).
3. Reach out to your bank for further details.
4. If you still haven’t received it, email us at info@luckycrystal.co.uk.

Damages & Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately with a video or photo of the issue at info@luckycrystal.co.uk. We will work quickly to resolve the problem.

Reimbursement Process

Once we receive and inspect your return, we will email you a confirmation. If your refund is approved, it will be processed and issued to your original payment method within 10 days.

If you have any concerns, please contact us at info@luckycrystal.co.uk.

Contact Information

🛒Trade name: LuckyCrystal

📞Phone: +4407543782000

📧Email: info@luckycrystal.co.uk

🏪Address: Unit 7, 7 East Bank Road, Sheffield S2 3PT, United Kingdom