Shipping policy

LuckyCrystal Shipping Policy

Free UK Shipping

We offer free shipping on all orders within the UK. Your order will typically be delivered within 9 to 12 business days (Monday to Friday, excluding weekends and public holidays). Delivery times will be confirmed at checkout.

Processing Times

  • Orders are processed within 1-3 business days (Monday to Friday) once payment is received and cleared.

  • High order volumes may lead to slight delays, but rest assured, all orders are fully insured.

Shipping Cost & Transit Time

Country Shipping Method Cost Transit Time
United Kingdom Tracked Delivery Free 5-9 Business Days

Order Cut-Off Time: Orders placed after 17:00 (GMT+01:00) will be processed on the next business day.

International Shipping

Currently, we only ship within the UK. We are working on expanding our shipping services to international destinations soon.

Currency Support

All prices are displayed in GBP (£) to ensure a seamless shopping experience for UK customers.

Customs & Duties

Product prices include all customs duties—no hidden charges upon delivery.

Holiday Schedule

LuckyCrystal does not process orders on public holidays. Orders placed on holidays will be processed the following business day.

Shipping Courier

We partner with the most trusted shipping couriers to ensure safe and timely deliveries.

Shipping Confirmation & Tracking

  • A shipping confirmation email with tracking details will be sent once your order is dispatched.

  • Use the tracking number to monitor your order's journey directly on our website.

Shipping Delays

While we strive to meet all estimated delivery times, unforeseen circumstances may cause delays. If you encounter any issues, please contact our customer support team for prompt assistance.

Returns & Exchanges

If you are not satisfied with your purchase, we offer returns and exchanges. Please refer to our Returns & Exchanges Policy for more details.

Parcels Damaged in Transit

  • If a parcel arrives damaged, reject the delivery and contact our customer support immediately.

  • If the parcel is delivered while you are away, please contact customer service for further assistance.

Contact Information

🛒Trade name: LuckyCrystal

📞Phone: +4407543782000

📧Email: info@luckycrystal.co.uk

🏪Address: Unit 7, 7 East Bank Road, Sheffield S2 3PT, United Kingdom